Swift Care
Overview
Why Swift Care
With Swift Care, you can quickly assess your symptoms, receive care tips, explore home remedies, and even connect with healthcare professionals through video consultations.
Problem
Difficulty in symptom understanding and assessment leads to delayed medical intervention and unnecessary healthcare visits. Limited access to timely healthcare services and low health literacy contribute to challenges in effective self-care.
Solution
Implement a user-friendly symptom assessment app empowering individuals for self-assessment. The app offers personalized guidance on seeking medical attention, integrates with telehealth for remote consultations, enhances health literacy through education, and provides self-care tips and at-home treatments for common ailments.
Research
Primary And Secondary Research
Secondary research
For secondary research in the healthcare domain, I extensively consult recent and reputable articles, publications, and research papers. I focus on gathering insights related to various facets of healthcare, including health literacy, preventive healthcare practices, and the integration of technology in the healthcare landscape.
Some of the questions asked during user interviews included:
Walk me through your usual process when you're not feeling well and need to assess your symptoms.
What challenges or difficulties do you encounter when trying to understand and interpret your symptoms?
Would you value an app that provides educational content to improve your health literacy?
Do you often seek home remedies or self-care tips when dealing with minor health issues?
What challenges or difficulties do you encounter when trying to understand and interpret your symptoms?
How often do you find yourself looking for information about health symptoms on the internet or through apps?
Can you share your experience from the last time you visited your physician?
Do you see video consultations as a convenient alternative to in-person visits for certain health issues?
After gathering user data, I utilized card sorting to categorize and identify themes in the information.
This helped me generate problem statements that highlight specific challenges or issues identified through user data.
Emphathize
Building Personas and Stories
User Persona
To build user personas, I collect insights from research interviews, identifying patterns, motivations, and challenges. These details help create representative characters embodying the diverse traits and needs of our target audience.
User Story
Utilizing personas such as Sarah and Alex, I've developed a set of user stories that illustrate different usage scenarios and goals . These stories offer valuable insights into the behaviors and preferences of the target audience, guiding design decisions toward more personalized and effective solutions.
Ideation
Ideation with HMW’s , storyboards, and journey maps.
HMW Statements
"How might we enable users to assess their symptoms from the comfort of their homes without the need for an in-person doctor visit.”
"How might we facilitate convenient and secure video consultations within the app, ensuring users receive reliable medical advice from qualified healthcare professionals?"
"How might we enhance users' health literacy through the app, empowering them with comprehensive information”
Storyboarding
During the ideation process, I began sketching storyboards to illustrate Sarah's symptom assessment journey.
This visual representation provided clarity on each step, aiding in identifying areas to enhance. Mapping Sarah's journey guided the design process towards a user-centric solution.
End of Storyboard:
Sarah, now informed about her symptoms and armed with home remedies, takes proactive steps to manage her common cold. The storyboard illustrates her journey from recognizing symptoms to using the app for assessment and learning about self-care options.
Journey Maps
Utilizing user stories and storyboards, I've created detailed journey maps.These maps visually outline the user's experience, capturing key moments and interactions throughout their interaction with the service.By synthesizing insights from user stories and storyboards, these journey maps provide a holistic view of the user journey, empowering refinement of the user experience effectively.
Layouts
Design essentials: Task Flow and Wireframes
Storyboards and journey maps guided the task flows and wireframes, ensuring a seamless user experience.
Storyboards provided vivid snapshots of user interactions, fostering empathy and understanding, while journey maps offered a holistic view of the user experience. These insights guided our decisions, helping us identify pain points and streamline task flows to enhance usability. As a result, our wireframes were tailored to address specific user needs, ensuring a smooth and intuitive journey through the product.
Visual Output
UI and Interaction Design
In designing the Swift Care app, my main goal was to create intuitive interfaces that streamline the process of symptom assessment and healthcare management. I employed design principles to elevate the app's aesthetics while focusing on user engagement and operational effectiveness. This included translating user needs into visually appealing and easy-to-use interfaces for symptom assessment, accessing home remedies, and scheduling video consultations with healthcare professionals.
Search by Condition
The app's search feature allows users to explore information on any health condition. Users can enter a symptom or condition, and the app provides details on causes, prevention, treatments, symptoms, and when to consult a doctor.
Symptom assessment test app
The app's test process involves users answering questions about symptoms, providing a detailed overview of potential causes and treatment. The app will provide users care tips , home remedies and personalized recommendations for suitable doctors .
Booking an appointment
The app provides a user-friendly and secure platform for virtual appointments with qualified healthcare professionals. You can access trusted medical advice from the comfort of your home, ensuring a convenient and efficient healthcare experience.